Refund Policy

Last Updated: April 2026

Thank you for purchasing a product from Bot ADA Chat. All payments are securely processed by our authorized reseller, Paddle. This Refund Policy outlines your rights and conditions under which refunds may be issued.

This policy applies to both individual consumers and businesses. If local consumer protection laws grant additional rights, those rights will always take precedence over this policy.

1. General Refund Policy

Unless otherwise required by applicable law, all transactions are non-refundable and non-exchangeable. Refunds may be granted at our discretion or where legally required.

We reserve the right to refuse refunds in cases including but not limited to:

  • Fraudulent activity or payment disputes
  • Abuse of the refund policy
  • Excessive or prolonged usage of the product
  • Violation of our Terms of Service

2. Statutory Withdrawal Rights (Region-Based)

Depending on your location, you may have a legal right to withdraw from your purchase and receive a refund within a specific time period:

  • European Union / UK / EEA / Switzerland: 14 days
  • Turkey / Israel: 14 days
  • South Korea / Brazil / China / Canada: 7 days
  • Singapore: 5 days

These rights apply to eligible digital products unless you have explicitly waived your right by accessing, downloading, or using the product.

3. 14-Day Money-Back Guarantee

In addition to statutory rights, we may offer a discretionary 14-day money-back guarantee for new purchases. This does not guarantee a refund, and all requests are reviewed on a case-by-case basis.

Factors considered include:

  • Nature of the request
  • Product usage and consumption
  • Technical issues reported
  • Compliance with our policies

4. Digital Product Usage & Waiver

By purchasing and accessing Bot ADA Chat, you acknowledge that you may lose your right to withdraw once the product has been accessed, downloaded, or used.

This includes access to:

  • Dashboard and admin panel
  • API services
  • Chatbot integrations
  • Any downloadable or hosted features

5. Technical Issues & Product Defects

If you experience a technical issue or defect that prevents the product from functioning as described, you must:

  • Contact our support team first
  • Provide detailed information about the issue
  • Allow reasonable time for troubleshooting

If the issue cannot be resolved, you may be eligible for a refund in accordance with applicable consumer laws.

6. Refund Processing

Approved refunds will be issued via the original payment method used during purchase.

Processing timelines:

  • Refund approval: within a few business days
  • Bank processing time: 5–14 business days

7. Access Termination

Upon issuance of a refund, your access to the product will be permanently revoked. This includes all associated services, integrations, and data access.

8. Chargebacks & Payment Disputes

We strongly recommend contacting our support team before initiating a chargeback or dispute with your bank or payment provider.

If a chargeback is initiated:

  • Your account access may be suspended
  • We may provide transaction records as evidence
  • Your eligibility for future services may be affected

9. How to Request a Refund

To request a refund, please contact our support team with your order details:

Email: support@botadachat.com
Phone: +1 470 550 6364

Please include:

  • Your order number
  • Email used during purchase
  • Reason for refund request

10. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

11. Company Information

Avoda INC
145 Great Oak Dr., Athens, GA 30605
United States